Customer Success Manager - Benelux

About Road

Road is a fast-growing software company operating in the dynamic electric vehicle (EV) market. We provide the essential infrastructure that powers the EV charging ecosystem through our purpose-built software platform, supported by our unique expertise and world-class customer service. With over 20% of the Dutch market using our platform, we’re setting our sights on international expansion. At the intersection of cleantech and fintech, our mission is to make EV charging effortless for everyone.

To continue driving our mission forward, we are looking for a Customer Success Manager to join our team.

About the Role

As a Customer Success Manager Benelux at Road, your mission is to ensure that customers and partners experience the full value of our platform. You will guide them through onboarding, maintain long-term relationships, and identify opportunities for growth. Acting as a trusted advisor, you’ll drive product adoption, support customer goals in EV management, and ensure high levels of satisfaction and retention. You'll collaborate across departments, advocating for customers and helping us deliver on our mission of effortless EV charging.

Key Responsibilities

• Customer Onboarding & Training: Guide customers through onboarding and platform setup, delivering tailored sessions for new features.
• Client Relationship Management: Build long-term relationships with key stakeholders, conducting regular check-ins and Quarterly Business Reviews (QBRs).
• Retention & Churn Prevention: Identify at-risk customers and implement strategies to minimize churn, ensuring customers derive full value from the platform.
• Upselling & Cross-Selling: Spot opportunities to upsell features or services and collaborate with the sales team to drive account growth.
• Customer Advocacy & Feedback: Act as the voice of the customer within the company, sharing insights with product teams to influence feature development.
• Product Adoption & Usage Monitoring: Track platform usage, develop strategies to increase adoption, and support customers with technical and product-related issues.
• Issue Resolution: Coordinate with technical and support teams to resolve customer problems, ensuring smooth communication between all parties.

What We Value in Our Candidates

• 3-5 years of experience in customer success or account management, preferably in SaaS or the EV sector.
• Fluency in Dutch is a must and a good command of English (both written and spoken).
• Proven experience with customer retention, upselling, and satisfaction.
• Strong communication, relationship-building, and problem-solving skills.
• A passion for clean technology and contributing to sustainable transportation.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
• Ability to work collaboratively in a dynamic, fast-paced environment.

What We Offer

• Join our mission-driven organization, leading innovation in the exciting EV market. Enjoy ownership of your role, collaborate with talented teams, and make a lasting impact.
• Competitive salary with an 8% pension allowance paid monthly.
• Eligibility for our SAR program, linking your success to Road’s value growth.
• Flexible holiday policy
• Personal training and development opportunities.
• A vibrant work environment with free daily lunches, access to our in-house Road bar, and regular social events.
• A dynamic office in the heart of Amsterdam, one of Europe’s most cosmopolitan cities.

Our Values

• Customer
• Innovation
• Community
• Ownership
• Communication
• Focus

Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site https://careers.road.io/