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Product Marketing Internship

  • On-site
    • Amsterdam, Noord-Holland, Netherlands
  • Marketing

Job description

About Road


Road is a fast-growing software company active in the dynamic electric driving (EV) market. We deliver the critical infrastructure that the EV charging ecosystem is built on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.



About the role


We are looking for a motivated and detail-oriented Product Marketing Intern to join our dynamic team. In this role, you will work closely with the Product Marketing team to enhance our customer experience, support automation, and contribute to brand growth initiatives. This internship offers an opportunity to gain hands-on experience in customer feedback analysis, customer support automation, and multimedia content creation, while collaborating with cross-functional teams such as Growth and Brand & Communications.



Key Responsibilities


  • Customer Experience Management: Build and distribute customer surveys to gather valuable feedback. Monitor and analyze customer responses to extract actionable insights. Respond to customer reviews and escalate points of improvement to relevant teams (e.g., Support, Finance, Product).

  • Intercom Automation: Utilize Intercom tooling to enhance the efficiency of customer support. Develop and implement custom automated responses for common customer inquiries. Write and maintain how-to articles and add them to the help center for customer self-service.

  • Content Creation and Brand Support: Collaborate with the Growth team and Brand & Communications team on various projects and tasks to bolster overall marketing efforts.

Job requirements

What we value in our candidates


  • A proactive and curious learner with a keen interest in product marketing and customer experience.
  • Currently pursuing a degree in International Business, Marketing, Journalism, or Communications.
  • Excellent written and verbal communication skills.
  • Organized, with the ability to manage multiple tasks and projects effectively.
  • Creative and adaptable, capable of contributing ideas and problem-solving.
  • Ability to thrive in a fast-paced, dynamic office environment.
  • You must be enrolled in a Dutch educational program for the entire duration of the internship.
  • Fluency in both Dutch and English is essential, with strong written and verbal communication skills.



What we offer


  • An internship allowance of €500 per month;
  • An independent role with the opportunity for growth;
  • An opportunity to make a difference in a sustainable and growing organization;
  • A young and ambitious team;
  • Daily lunch and drinks in our own bar;
  • A laptop.
  • We have also received SBB recognition as a training company.



More about us


We believe in being open-minded and challenging ourselves to continuously strive for the best results. We are transitioning from start-up to scale-up which requires a more structured and process-driven approach to reach the next stage of our growth. As the world scales up to meet the EV charging demand, we’re ready for this once-in-a-century mobility revolution. Are you ready to help us grow and make EV charging effortless for everyone? Join our team of 125+ colleagues working in our Amsterdam HQ.



Our Values


  • Customer
  • Innovation
  • Community
  • Ownership
  • Communication
  • Focus


Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site https://careers.road.io/.

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