IT Support

About Road

At Road, we work every day to simplify EV charging. We do this with our platform, which is connected to over 80,000 charging points. Our software is used by companies of all sizes, and we collaborate with manufacturers and installers to provide an outstanding electric driving experience to more and more people.

Currently, we serve 20% of the Dutch market, and we are determined to continue this success internationally. Road operates at the intersection of cleantech and fintech, with one clear mission: to make EV charging transactions effortless for everyone.

About the role

As an IT Support professional at Road, you will ensure our employees have the tools, systems, and support they need to do their best work. You’ll be responsible for resolving technical issues, maintaining hardware and software, supporting internal users, and helping us scale securely and efficiently.

This is a hands-on role focused on user support, IT asset management, security compliance, and continuous improvement of internal IT processes. You’ll play a key role in helping the business grow by making sure every Road employee stays connected, productive, and secure.

Your responsibilities include

• Provide first-line technical support to employees, ensuring timely and effective resolution of issues across hardware, software, and collaboration tools.

• Maintain IT asset records and support procurement, deployment, and inventory accuracy of laptops, smartphones, and peripherals.

• Configure and manage systems like MDM, Google Workspace, identity & access management (IAM), endpoint protection, and ticketing tools (e.g., Jira ITSM).

• Keep IT documentation up to date, from onboarding/offboarding procedures to troubleshooting guides and standard operating procedures.

• Support ongoing IT compliance efforts (e.g., ISO 27000), by enforcing security policies and helping employees follow best practices.

• Collaborate with the broader IT team on rollouts, updates, and continuous improvement projects.

• Contribute to a self-service IT knowledge base to empower users and reduce issue resolution time.

What do we value in our candidates

• 2+ years of experience in an IT support or helpdesk role

• Strong troubleshooting skills across hardware, software, and network issues on Windows and macOS

• Hands-on experience with tools like Google Workspace Admin, Microsoft Intune or other MDMs, SentinelOne or similar EDR tools, Jira Service Management, and identity platforms like Microsoft Entra or Okta

• Familiarity with asset management and inventory tracking practices

• Understanding of IT compliance and security standards, ideally with exposure to ISO 27000

• Clear, empathetic communication skills with the ability to support non-technical users effectively

• Strong documentation habits and a willingness to contribute to the IT knowledge base

• A proactive mindset with a focus on improving internal tools, systems, and processes

• A team-first attitude with a strong sense of ownership and a willingness to always lend a hand

• A belief in open communication, knowledge sharing, and contributing ideas to help the team grow and improve

• Fluency in English

What do we offer besides your salary?

• 8% Pension Contribution: Paid monthly, with the freedom to decide how you invest.

• SAR Program: Eligibility for a bonus payout when the company’s value increases.

• Flexible Vacation Days: No maximum limit.

• Modern Software Tools: To help you hit the ground running.

• Daily Varied & Healthy Lunch: And, of course, social drinks at our very own Road bar!

• Social Events & Team Activities

• Personal Training & Development Opportunities

• Referral Program: For recommending new colleagues.

Our Culture

At Road, 120 dedicated professionals work together, combining the best of both worlds. On one hand, we have a start-up mindset full of energy and innovation; on the other, we embrace the structure and processes of a scale-up, enabling us to work in a focused and efficient manner.

We believe it’s essential for everyone to be themselves. That’s why we maintain a flat organization with minimal hierarchical layers, where open communication and collaboration are key. We also believe in the growth of every individual: at Road, you have ample opportunities to develop your talents and advance within the company.

Together, we create a culture where innovation, personal development, and an open working environment go hand in hand. This is the driving force behind our success and our shared ambition to shape the future.