IT Support Analyst

About Road 

Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

About the role

As an IT Support Professional at Road, you ensure employees have secure, reliable tools and systems to perform at their best. You resolve technical issues, manage hardware and software, maintain IT assets, and support compliance and security standards. Alongside daily support, you dedicate structured time to automation, patching, and continuous process improvement.

You combine a strong internal customer mindset with analytical depth. You communicate proactively, collaborate closely with the team, and approach colleagues with empathy. At the same time, you enjoy investigative work, questioning existing processes, and taking initiative to improve systems, efficiency, and scalability.

Your responsibilities include

• Provide first-line technical support to employees, ensuring timely and effective resolution of issues across hardware, software, and collaboration tools.

• Maintain IT asset records and support procurement, deployment, and inventory accuracy of laptops, smartphones, and peripherals.

• Configure and manage systems like MDM, Google Workspace, identity & access management (IAM), endpoint protection, and ticketing tools (e.g., Jira ITSM).

• Perform routine patching, endpoint updates, and periodic access control reviews to maintain a secure environment.

• Own and execute onboarding and offboarding processes, including access provisioning and deprovisioning.

• Maintain clear and up to date IT documentation, including SOPs, onboarding procedures, troubleshooting guides, and a self-service knowledge base.

• Support ongoing IT compliance efforts (e.g., ISO 27000) by enforcing security policies and helping employees follow best practices.

• Collaborate with the broader IT team on rollouts, updates, and continuous improvement projects.

What do we value in our candidates

• 2+ years of experience in an IT support or helpdesk role.

• Ability to prioritize effectively and balance reactive support with structured deep work.

• Strong troubleshooting skills across hardware, software, and network issues on Windows and macOS.

• Hands-on experience with tools like Google Workspace Admin, Microsoft Intune or other MDMs, SentinelOne or similar EDR tools, Jira Service Management, and identity platforms like Microsoft Entra or Okta.

• Familiarity with IT security standards and compliance frameworks

• Comfortable working independently with a strong sense of ownership.

• Analytical mindset with the ability to conduct independent investigative work.

• Interest in automation and improving internal systems.

• Strong documentation habits and structured working style.

• Clear and empathetic communication skills, with the ability to translate technical concepts for non-technical stakeholders.

• Proactive mindset with a focus on continuous improvement.

• Fluency in English.

Nice to have

• Experience with networking fundamentals

• Practical scripting experience in PowerShell, Bash, or Python

• Experience supporting audit or certification processes

What do we offer besides your salary?

Beyond the basics, we want to make sure our employees have everything they need to thrive and help us achieve our mission. That’s why we offer a range of additional benefits designed to keep you happy, healthy, and supported - both inside and outside of work.

• 8% Pension allowance paid monthly with the freedom to invest at your discretion;

• We believe you have to recharge too! This is why you are entitled to our ‘fair use holiday policy’. Therefore, we offer you more holiday days than most scale-up companies;

• All the technology and business tools to succeed;

• Daily varied and healthy food options for lunch provided by the company, and fruits and drinks available at the office. And of course drinks at our own Road bar; 

• Besides working on our mission together, we like to have fun and connect with social events and team-building activities;

• Personal training and development opportunities;

• Referral program;

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam;

• Public transport subscription or a bike subscription;

• Diverse and creative colleagues from every corner of the world;

• This role is entitled to the company's SAR program: you get a claim right linked to the value development of Road because success is best when shared. 

Our culture 

At Road, we believe that an open mindset and challenging ourselves are key to achieving the best results. As we continue to grow, we’re working on adding more structure and clearer processes that will help us reach the next phase together. This isn’t just about how we work, but also about how we support each other as people.

Collaboration is one of our core values, and it shows in the way we connect day to day. We share a company-organised lunch every afternoon and regularly host voluntary activities outside of work. These moments help us recharge, get to know each other better, and keep our culture strong. Because in our eyes: a healthy team is the foundation of a healthy company.