Customer Support Specialist - France

About Road 

Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally including France. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

About the role

Join our mission-driven organisation, leading innovation in a dynamic international and ambitious environment. Take ownership, leverage your expertise, and make a meaningful impact while advancing your career.

As our Customer Support Specialist - France, you will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. To be successful in this role, you should be an experienced communicator, with native level of French speaking.

Your responsibilities include

• Building and maintaining customer satisfaction.

• Exceeding customer expectations.

• Think in solutions.

• Answer questions about new features and functionalities.

• Support our sales department when necessary.

• Provide support via multiple communication channels, including email, live chat, and phone in French and English. 

• Engage with potential customers to answer any queries they may have about Road products and services.

• Troubleshoot technical issues reported by Road customers, providing positive customer experiences in addressing their concerns.

• Guide customers in setting up their charging stations, ensuring that all the instructions are clear and straightforward.

• Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.

Requirements 

• You have a minimum of 1 years experience in a customer contact role.

• Fluency in French is a must.

• English at a high level (spoken and written) to communicate with customers and colleagues;

• Keeping your head cool even if the customer is challenging you;

• You are all clichés: Positive, a team player, you can handle feedback well and above all want to learn;

• You get energy working within a scale-up environment;

• MBO+ degree or equivalent level through experience (secondary vocational education);

• Free from the confines of a 9-5 mentality.

What do we offer besides your salary?

Beyond the basics, we want to make sure our employees have everything they need to thrive and help us achieve our mission. That’s why we offer a range of additional benefits designed to keep you happy, healthy, and supported - both inside and outside of work.

• 8% Pension allowance paid monthly with the freedom to invest at your discretion;

• We believe you have to recharge too! This is why you are entitled to our ‘fair use holiday policy’. Therefore, we offer you more holiday days than most scale-up companies;

• All the technology and business tools to succeed;

• Daily varied and healthy food options for lunch provided by the company, and fruits and drinks available at the office. And of course drinks at our own Road bar; 

• Besides working on our mission together, we like to have fun and connect with social events and team-building activities;

• Personal training and development opportunities;

• Referral program;

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam;

• Diverse and creative colleagues from every corner of the world;

• This role is entitled to the company's SAR program: you get a claim right linked to the value development of Road because success is best when shared. 

Our culture 

At Road, we believe that an open mindset and challenging ourselves are key to achieving the best results. As we continue to grow, we’re working on adding more structure and clearer processes that will help us reach the next phase together. This isn’t just about how we work, but also about how we support each other as people.

Collaboration is one of our core values, and it shows in the way we connect day to day. We share a company-organised lunch every afternoon and regularly host voluntary activities outside of work. These moments help us recharge, get to know each other better, and keep our culture strong. Because in our eyes: a healthy team is the foundation of a healthy company.