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Customer Support Specialist - Benelux

  • Amsterdam, Noord-Holland, Netherlands
CS Operations

Job description

About Road

Road is a fast-growing software company active in the dynamic electric driving (EV) market. We deliver the critical infrastructure that the EV charging ecosystem is built on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

We are looking for a Customer Support Specialist with native Dutch to achieve this.

About the role

At Road, we have over 100,000 users on our platform, and with that, comes a volume of incoming queries.

As our Customer Support Specialist, you will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. To be successful in this role, you should be an experienced communicator.

Your responsibilities include:

  • Building and maintaining customer satisfaction;

  • Exceeding customer expectations;

  • Think in solutions;

  • Answer questions about new features and functionalities;

  • Support our sales department when necessary.

  • Provide support via multiple communication channels, including email, live chat, and phone.

  • Engage with potential customers to answer any queries they may have about Road products and services.

  • Troubleshoot technical issues reported by Road customers, providing positive customer experiences in addressing their concerns.

  • Guide customers in setting up their charging stations, ensuring that all the instructions are clear and straightforward.

  • Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.

  • Create knowledge base articles and update internal documentation in support of the customer experience.

Job requirements

What do we value in our candidates;

  • MBO+ degree or equivalent level through experience

  • Native-speaking Dutch is a must-have;

  • English at a sufficient level (spoken and written) to communicate with customers and colleagues;

  • Telephone customer contact is not a challenge for you, you have been doing this for at least 1 year!;

  • Keeping your head cool even if the customer is challenging you;

  • You are all clichés: Positive, a team player, you can handle feedback well and above all want to learn;

  • Free from the confines of a 9-5 mentality.

What do we offer in addition to your salary.

  • Join our mission-driven organization, leading innovation in a dynamic international and ambitious environment. Take ownership, leverage your expertise, and make a meaningful impact while advancing your career.

  • 8% Pension allowance paid monthly with the freedom to invest at your discretion.

  • This role is entitled to the company's SAR program: you get a claim right linked to the value development of Road because success is best when shared!

  • We believe you have to recharge too! This is why you are entitled to our ‘fair use holiday policy’

  • Travel allowance, Travel reimbursement, or an electric bicycle;

  • All the technology and business tools to succeed

  • Daily varied and healthy food options for lunch. And of course drinks at our own Road bar;

  • Besides working on our mission together, we like to have fun and connect with social events and team-building activities. 

  • Personal training and development opportunities

  • Referral program

  • Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.

  • Diverse and creative colleagues from every corner of the world

More about us

We believe in being open-minded and challenging ourselves to continuously strive for the best results. We are transitioning from start-up to scale-up which requires a more structured and process-driven approach to reach the next stage of our growth. As the world scales up to meet the EV charging demand, we’re ready for this once-in-a-century mobility revolution. Are you ready to help us grow and make EV charging effortless for everyone? Join our team of 160+ colleagues working in our Amsterdam HQ.

Our Values

  • Customer

  • Innovation

  • Community

  • Ownership

  • Communication

  • Focus

Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site