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Customer Support Internship

  • Amsterdam, Noord-Holland, Netherlands
CS Operations

Job description

Internship for Operations

Do you want to be part of our adventure, by contributing to one of the largest and promising transitions in the economy? Do you want to do an internship at a scale-up where you have every opportunity to develop yourself and your contribution is of great value? Then read on and apply!

About Road

Road is a fast-growing software company active in the dynamic electric driving (EV) market. We deliver the critical infrastructure that the EV charging ecosystem is built on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

This is what a day looks like

Once you arrive at our office, we drink a cup of coffee (or tea) with the team and you start up with your day. During the day you speak to customers / partners who have questions about their charging station(s) or charging card(s). At noon we will have lunch and go for a walk. In the afternoon you will process all the orders from our customers and partners and play a game of ping pong with your colleague. At the end of the week, we all gather for a drink in our own bar!

Your tasks:

  • Building and maintaining customer relationships;
  • Handling questions and orders;
  • Keep customer database up to date;
  • Identifying the wishes and needs of both existing and potential customers.
  • Finding opportunities to optimize our processes.

Job requirements

Who we are looking for:

  • You are following an HBO study in Commercial Economics or Business Administration;
  • You are looking for an internship;
  • You are ambitious and a team player;
  • You are customer-oriented and commercial;
  • Finally, you have a good command of the Dutch and English language, spoken and written.
  • Start day: August/September for 20-24 weeks

What do we offer?

  • Internship allowance of €500 per month;
  • An independent role with the opportunity to grow;
  • An opportunity to make a difference in a sustainable and growing organization;
  • A young and ambitious team;
  • Daily lunch and drinks in our own bar;
  • A laptop.

Do you want to strengthen our team? Then apply now by sending your CV and motivation. Please contact us if you have any questions or would like to know more.