Business Support Internship

About Road

Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

About the role

As a Business Support Intern, you will play a pivotal role in enabling the success of our commercial teams by helping ensure that they can focus on what they do best: serving customers and driving growth. You will be the architect of our internal knowledge, deep-diving into the mechanics of how our Sales, Success, and Support teams function. Your mission is to bridge the gap between complex workflows and clear, actionable documentation. From auditing our current handbooks to mapping out sophisticated processes in Confluence, you will allow our teams to have the tools and information they need to succeed. Join our mission-driven organization, leading innovation in a dynamic international and ambitious environment. Take ownership, leverage your expertise, and make a meaningful impact while advancing your own growth.

Your responsibilities include:

• Gathering insights from internal teams to document current sales processes and best practices.

• Reviewing and updating internal handbooks and technical manuals, and describing internal processes in our knowledge management system (Confluence).

• Analyzing and optimizing sales and support workflows to improve clarity and efficiency.

• Helping with creating and releasing online training materials.

• Assisting in developing an internal training program for the Sales, Success and Support team, based on the handbook and process insights.

• Supporting ad hoc requests and projects from Sales, Success and Support teams that require operational input.

What do we value in our candidates?

• You are currently enrolled in a Bachelor’s or Master’s program in Business Administration, Marketing, Economics or a related field. Please note you will have to be enrolled for the full duration of the internship.

• You have excellent written and verbal communication skills in both Dutch and English.

• You are enthusiastic, eager to learn, and have a proactive attitude.

• You work in a structured, detail-oriented and accurate manner.

• You are available 32-40 hours per week for 4-6 months, starting from September 2026.

• Experience with Salesforce is a plus.

• Experience with mapping and optimizing processes is a plus.

What will you learn?

• Learn how to analyze, map, and optimize complex business workflows, turning abstract ways of working into structured, efficient systems.

• Become an expert in utilizing Confluence and Salesforce to maintain a "single source of truth" for a global team.

• Gain hands-on experience in cross-departmental collaboration by gathering requirements from sales, support and success teams and translating them into clear technical manuals.

• Learn how to manage operational requests and balance long-term documentation projects with the immediate needs of a high-growth sales organization.

What do we offer?

Beyond the basics, we want to make sure our interns have everything they need to thrive and help us achieve our mission. That’s why we offer a range of additional benefits designed to keep you happy, healthy, and supported - both inside and outside of work.

• €500 internship allowance, paid out monthly.

• An opportunity to make a difference in a sustainable and growing organization.

• A young, diverse and ambitious team.

• A laptop for the duration of your internship.

• The possibility to complete an internship project or thesis for your studies.

• Daily varied and healthy food options for lunch provided by the company, and of course drinks at our own Road bar.

• Besides working on our mission together, we like to have fun and connect with social events and team-building activities.

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.

• We have received accreditation from SBB as a training company.

Our culture

At Road, we believe that an open mindset and challenging ourselves are key to achieving the best results. As we continue to grow, we’re working on adding more structure and clearer processes that will help us reach the next phase together. This isn’t just about how we work, but also about how we support each other as people.

Collaboration is one of our core values, and it shows in the way we connect day to day. We share a company-organized lunch every afternoon and regularly host voluntary activities outside of work. These moments help us recharge, get to know each other better, and keep our culture strong. Because in our eyes: a healthy team is the foundation of a healthy company.